Questions Contractors Ask Every Day
Clear answers on delivery, returns, material holds, trade credit, and product availability—so you can plan jobs, pricing, and pickups without surprises.
Do you carry professional-grade products?
Yes. We focus on trade-grade materials and supplies used by professional installers and refinishers, selected for consistency, performance, and jobsite reliability.
Do you offer delivery?
Yes. We offer curbside delivery within 50 miles of any of our six locations. Deliveries beyond that range may be available on a case-by-case basis and may include additional costs. Materials are delivered to the curb or driveway; unloading is not included.
What is your return policy?
Most stocked products can be returned within 30 days in like-new, resalable condition.
Special-order items are non-returnable.
Refunds are issued to the original payment method.
Do you offer contractor credit accounts?
Yes. We offer trade credit through Capital One Trade Credit. Approved accounts receive a revolving credit line that can be used for in-store purchases, with monthly statements and flexible payment options. Approval, credit limits, and terms are determined directly by Capital One.
Do you offer material holds?
Yes. We offer material holds on stocked items. Sales orders are valid for 7 days, during which pricing and availability are locked. After that period, the order may be voided. Different terms apply to special-order items or items marked with ***