Questions?The answers are in stock.
Hours, delivery, returns, holds and trade credit, answered in plain English for pros who’d rather be on the job than on hold.
What are your store hours?
All six stores are open Monday to Friday, 7 AM to 4 PM. Marietta opens earlier, at 6:30 AM. On Saturdays, Lawrenceville, Marietta and Norcross are open 7 AM to 12 PM. Alpharetta, Suwanee and Winder are closed on Saturdays, and every store is closed on Sundays.
Where are your stores?
We have six stores across North Georgia: Alpharetta, Lawrenceville, Marietta, Norcross, Suwanee and Winder. Our store finder shows them on a map and can point you to the closest one.
How do I reach a specific store?
Call the store directly, or dial our toll-free number, (800) 940-9589, and use the store's extension: Suwanee 101, Marietta 102, Norcross 103, Lawrenceville 104, Alpharetta 105, Winder 106.
Do your employees speak Spanish, Portuguese or Romanian?
Yes. We have team members who speak Romanian at all six stores, Spanish at Marietta and Norcross, and Portuguese at Marietta, so just ask when you call or visit. Sí, hablamos español. Sim, falamos português.
Do you carry professional-grade products?
Yes. We focus on trade-grade materials and supplies used by professional installers and refinishers, selected for consistency, performance and jobsite reliability.
What do you sell?
Hardwood flooring, moldings and stair parts, plus the finishes, adhesives, abrasives and tools that go with them. See What We Sell and the brands we carry.
Can I special-order something you don't stock?
Yes. Lead times depend on the vendor, and we'll confirm availability and timing with you before you place the order. Special-order items can't be returned, and they're marked with *** next to their name on your invoice.
Can I design a staircase online?
Yes. Our free Stair Designer lets you design a custom staircase in minutes and see how it comes together before you order.
Where can I find your current deals?
Current in-store specials are on our Specials page. We also announce new promotions by email.
Do you offer delivery?
Yes. We offer curbside delivery within 50 miles of any of our six stores. Deliveries beyond that range may be available case by case and may include additional costs. Materials are delivered to the curb or driveway; unloading is not included.
Can I order by phone and pick up in the store?
Yes. Call your store, or the toll-free line at (800) 940-9589, place your order, and pick it up when you're ready.
Do your stores have loading docks?
Yes, every store has loading docks, so bigger orders load faster: Marietta has 7, Norcross 6, Lawrenceville 4, Alpharetta 3, and Suwanee and Winder 2 each.
Can you hold material for me?
Yes, on in-stock items. Sales orders are valid for 7 days, and during that time the pricing and availability are locked. After 7 days, the order may be voided. Different terms apply to special-order items, which are marked with *** next to their name on your invoice.
What is your return policy?
Returns are free for 30 days on in-stock items in like-new, resalable condition. Special-order items can't be returned. See the full return policy.
Can I return something after 30 days?
Yes, up to 90 days. From day 31 to day 90, in-stock items are still returnable, minus a 35% restocking fee. After 90 days, sales are final.
Can I return an item to a different store?
Yes. Buy in any of our six stores and return to any of them, whichever is closest to your next job.
How fast do I get my refund?
The same day. Refunds are processed the day you return the item and go back to your original payment method.
Do you offer contractor credit accounts?
Yes. We offer trade credit through Capital One Trade Credit. Approved accounts receive a revolving credit line for in-store purchases, with monthly statements and flexible payment options. Approval, credit limits and terms are set by Capital One.
Do you accept tax-exempt or resale certificates?
Yes. Ask at any store and we'll set it up on your account.
How do I apply for trade credit?
Fill out our credit application online, or ask at any store and we'll help you get started.
Didn’t see your question?
Ask the crew at any of our six stores. We’ve probably heard it before breakfast.