The fine print.Short, clear, fair.

1About these terms

First Atlanta Flooring is a flooring distributor. We sell in our six stores and by phone, and orders are picked up, delivered or shipped from there. This website is here to show our products and services, help you find a store and let you contact us. There is no online ordering or checkout.

By using this website or buying from us, you agree to these terms.

2Products and availability

Products, specifications and descriptions on this website are general information. Availability, pricing and specifications can change at any time without notice.

Stock and prices can vary by store on some items. We don't guarantee that a product will be available in the future, or that we can match a previous order.

Final product selection, pricing and availability are confirmed with us at the time of purchase.

3Pricing

All prices can change without notice. Pricing, promotions and financing offers in our stores or on the phone may differ from what is shown on this website, and promotions come with their own dates and limits.

We reserve the right to correct errors, inaccuracies or omissions in product descriptions or prices.

4Orders, measurements and quantity

You are responsible for checking measurements, quantities and product selections before you buy. We aren't responsible for errors caused by incorrect measurements, quantities or ordering decisions.

Extra material needed because of a miscalculation may cost extra. Better a bundle too many than a row short: unopened leftover in-stock material can come back within 30 days (see Returns).

5Holds and special orders

• A sales order confirms and holds price and inventory for 7 days. If no purchase is made after that, the order is cancelled.
• A paid order can be held depending on warehouse space, but for no more than 10 days.
• We can take special orders and will do our best to get them fast. Special orders can't be returned.

6Pickup, delivery and shipping

Orders can be picked up at any of our six stores, delivered curbside within 50 miles of any store, or shipped. Delivery can be free depending on order size, so please confirm with your store. We don't unload trucks at the job site.

Delivery and shipping arrangements are made with your store and may involve third-party carriers or freight services. Timelines are estimates only. We aren't responsible for delays caused by carriers or by circumstances beyond our control.

7Returns

• Free for 30 days. In-stock items can be returned at any of our six stores with no fees for 30 days. Items should be unopened, unused and in the original packaging.
• Days 31 to 90. A 35% restocking fee applies.
• After 90 days, sales are final. Call us anyway and we'll see what we can do, depending on the items and their condition.
• Special orders can't be returned.
• Refunds are processed the same day at any of our six stores with your invoice, back to the original payment method. Your bank decides when it shows in your account, usually within a few days.

The full details are on our Return Policy page.

8Wrong material and damage

Please inspect your materials when you receive them or when they are delivered. If the wrong material arrives, or damage is visible at delivery, tell us within 24 to 48 hours, depending on the issue, and document any visible damage with photos.

Material that has been installed or used is considered accepted and isn't eligible for replacement.

9Acclimation and moisture

Wood flooring needs proper acclimation before installation. Following the manufacturer's guidelines on acclimation, moisture levels, HVAC operation and site conditions is the customer's responsibility.

We aren't responsible for problems caused by improper acclimation, installation, site conditions or maintenance.

10Manufacturer warranties

First Atlanta Flooring is a distributor and doesn't manufacture the products we sell. Warranties come directly from the manufacturer, and we make no independent warranties about product performance or suitability.

For a warranty claim, the manufacturer may require an inspection by a certified third-party inspector, such as an NWFA-certified inspector. Inspection costs are typically the customer's responsibility unless the manufacturer decides otherwise.

11Payments and credit

We don't charge credit card fees. We accept all major credit cards, including American Express, plus cash, cashier's checks (not personal or business checks), wire and ACH, and Zelle.

Trade credit through Capital One offers up to 30-day payment terms at 0% interest for in-store purchases. Capital One sets eligibility, approval, credit limits and exact terms. You can apply on our credit application page.

Tax-exempt and resale certificates: any of our six stores can set it up, and our financial team applies the exemption after checking the certificate.

Payment methods, financing and credit approvals are handled in our stores, by phone or directly with our financing partner. This website does not process or store credit card or financing information.

12Limitation of liability

First Atlanta Flooring isn't liable for indirect, incidental or consequential damages arising from the use, installation or performance of any product sold.

Our liability, if any, is limited to the purchase price of the materials sold.

13Governing law and claims

Any dispute or claim arising from the purchase or use of products is governed by the laws of the State of Georgia. The state or federal courts located in Gwinnett County, Georgia have exclusive jurisdiction over any claim.

The purchaser waives the right to a jury trial and agrees to pay the reasonable legal fees First Atlanta Flooring incurs if a claim is unsuccessful.

14Privacy

We respect your privacy. How we handle personal information is described in our Privacy Policy.

15Changes to these terms

We may update these terms at any time. The date at the top of this page shows when they last changed, and continuing to use this website or buy from us means you accept the current terms.

16Contact us