Return policy
Returns made easy.Free for 30 days.
We're proud of our free 30-day returns, no questions asked, on all in-stock items. Bring them back to any of our six stores. Returning should be as easy as buying.
Your return window.
All time frames count from the date on your invoice.
Days 1 to 30
Free returnsChanged plans or bought more than you needed? Full refund on any in-stock item, no fees and no questions asked.
Days 31 to 90
Still returnableNeed a little more time? You can still return it. A 35% restocking fee is deducted from your refund.
After 90 days
Sales are finalReturns aren't accepted after 90 days, but give us a call. Depending on the items and their condition, we'll see what we can do.
What we ask.
To qualify for a return, items must be in the same condition as when they left our warehouse.
Unopened
Packaging still sealed, exactly as it left the store.
Unused
Not installed, applied or put to work on a job.
Original packaging
Returned in the box, pail or wrap it came in.
How to return.
Bring your invoice
It's how we find your order and your return window.
Visit any store
Stop by any of our six locations, or call (800) 940-9589 first if you have questions.
We process it today
Your refund is processed on the spot, the same day you bring it back.
When will I see the money? Refunds go back to your original payment method and usually show in your account within a few days. Your bank decides the exact timing.
Better a bundle too many than a row short.
Order with confidence. Leftover in-stock material from a job, still unopened, comes back free within 30 days at any of our six stores.
No mid-job trips because you came up a few boxes short.
Special orders
Special order items are sourced just for you, so they can't be returned.
We mark them clearly with *** on your invoice, so there are never any surprises.
Got more questions? Visit our FAQs.
Quick answers on orders, pickup, delivery, trade credit, tax-exempt accounts and more. Faster than waiting for the finish to dry.
- Orders and holds
- Pickup and delivery
- Trade credit
- Tax exempt
- Store hours
Questions? Just ask.
Call or stop by any of our six stores. Our team is always happy to help.
Open by 7 AM on weekdays, Marietta at 6:30 AM. Lawrenceville, Marietta and Norcross also open Saturdays 7 AM to 12 PM.
